ELDEN RING Shadow of the Erdtree Premium Bundle

Yes. A DLC is additional content and requires the base game to be installed and activated on the same platform account. Make sure you own the base game before purchasing.

In most cases, delivery is instant: your key appears in your Dashboard. The key stays hidden until you decide to reveal and activate it.

Open the platform's client, find "Activate a Product" or "Redeem Code," enter your key, and follow the on-screen instructions. Once activated, the DLC appears in your library under the base game, where you can download or enable it. Step-by-step guides for each platform are available on the product page.

The DLC must match the platform and region of your base game account. Also check which edition of the game you own: some Deluxe, Gold, or Complete editions already include this DLC, so you may not need to buy it separately.

Restart the game client, make sure the base game is fully updated, and check that the DLC is installed and enabled in the game's properties or add-ons section. Some content only unlocks after reaching a certain point in the story. If the issue persists, contact our support team with your order number and a screenshot.

Digital keys that have been revealed or activated are generally non-refundable. That said, if you've encountered an issue, contact our support team and we'll review your case.