Terms of Service for Coaches

By visiting the Platform, registering, making an Offer or providing the Services on the Platform the Coach acknowledges having read, understood, agreed to these Terms of Service for Coaches (hereinafter referred to as the “Terms”) and agrees to be legally bound by them.

Skycoach is an independent marketplace that connects the Coaches as independent service providers with the Customers. Skycoach does not provide the Services offered through the Platform and does not supervise, direct, control, or guarantee the provision of such Services by the Coaches.

Skycoach does not employ, supervise, or control the Coaches. The Coaches are solely responsible for complying with all third-party terms, including Game Rules.

The User acknowledges and agrees that all use of the Platform and any services arranged through it is undertaken at the User’s own risk.

1. About these Terms

1.1 These Terms regulate all processes related to Offers and Orders. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1.2 We reserve the right to make changes to the Terms at any time. You agree to be bound by any variation made by us variation of the Terms. If you do not agree with the new Terms, you shall stop using the Platform immediately.

1.3 These Terms are available in English, French, Spanish, and German. In the event of any inconsistency, discrepancy, ambiguity, or conflict between the language versions, the English version shall prevail and shall be controlling for all purposes.

1.4 These Terms form an integral part of the General Terms and Conditions and shall be read and interpreted together with them.

2. Definitions

2.1 All capitalized terms used herein and not otherwise defined in these Terms will have the meaning set forth in General Terms and Conditions..

3. Using the Platform

3.1 Skycoach grants the Coaches a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of creating and publishing Offers and interacting with the Customers during the Orders' performance.

3.2 These Terms are the entire agreement between you and us in relation to the subject matter of the provided non-exclusive license. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Terms.

4. How to become a Coach

4.1 In order to become a Coach, you shall register on the Platform by clicking the button "sign up" in the upper right corner of the website.

5. Creation of the Order

5.1 If the Customer accepts an Offer, you will receive an Order confirmation via email to the email address which you had specified during your registration on the Platform.

5.2 As soon as the Coach receives an Order confirmation, the Coach will be able to chat with the Customer.

6. Quality of Services

6.1 The Services have to be provided in accordance with the Customers' requirements. The quality of the Services should fully meet all reasonable demands of the Customer.

6.2 There is no minimum possible deadline for fulfillment of an Order. The exact deadline is agreed upon between the Customer and the Coach before or after the payment for the Order is made.

7. Execution of an Order

7.1 As soon as the Coach completes the Order, the Coach shall download the confirmation (screenshot(s) and/or a video) of the provided Services. The confirmation has to be downloaded before the end of the deadline. After that the Order’s status will change to “Completed” and the Customer shall receive notification via the email address which was provided during the registration.

8. Warranty Period

8.1 If the Customer is dissatisfied with the quality of the provided Services, the Customer may request changes or a reduction in the price.

8.2 Any revisions requested by the Customer under the Warranty Period must fall within the initial instructions for the Order.

8.3 In case the completed Order does not meet the initial requirements of the Customer, the Customer may refuse to accept the Order.

8.4 The Warranty Period's duration depends on the type of the Service and the status of the Coach:

• 8 business days – standard Warranty Period;
• 2 business days – accelerated Warranty Period for trusted Coaches;
• Some of the trusted Coaches do not provide the Warranty for the Customers.

8.5 The Order is considered to be completed and the Coaches' obligations are considered to be fulfilled upon the Warranty Period's expiration. In the case that the Warranty is not provided the Order should be considered to be completed at the moment of giving the status «done» to the Order.

9. Rights of the Coaches

9.1 Refusal to perform the Order. In case the Coach refuses to perform the Order without a reasonably valid reason (i.e. lack of Customer's response, a Customer's mistake with the ordering on the Platform's side or any other reasons), the Coach will be liable to pay liquidated damages up to the total amount of the Order.

9.2 Asking for Platform's assistance with the solution of the disputes with the Customer. In case you have reasonable remarks and complaints about requests of the Customer, you shall be entitled to ask for the Platform's assistance with the settlement of the dispute. If the Coach and the Customer cannot reach an arrangement, the Coach may refuse to perform the Order. The Platform Administrator will suggest the Customer another Coach to provide the Services (this notwithstanding Customer’s right to cancel an Order), while the Coach’s Offer will be returned back to the list of the Offers available for Orders. In case that the Customer realizes the options to change the Coach or cancels the Order because of the Coach’s disrespectful attitude towards the Customer, the Platform has the right to fine the Coach in the amount of USD 10.

9.3 Additional Sale. If the Customer is satisfied with the provision of the Services, the Coach may offer any additional Services in accordance with the Customer's needs.

10. Payment and Funds’ withdrawal

10.1 The Coach is entitled to withdraw the renumeration at the moment of expiration of the Warranty Period. In the case that the Warranty Period is not provided the Coach is entitled to withdraw the renumeration at the moment of giving the status "done" to the Order. The Coach may withdraw remuneration from the Platform exclusively in USD.

10.2 In case of a refund and/or any claim from the Customer we would refrain from making any payment and/or may request a refund from you of any amounts returned to the Customer.

10.3 You are solely responsible for the payment of the payment systems’ commissions related to the funds’ withdrawal. The amount of the commission depends on the withdrawal method. The maximum commission is 500 USD per 1 transaction.

10.4 The withdrawal application will be completed within 2 working days from the application’s date.

11. Disclaimers

11.1 To the fullest extent permitted by applicable law, Skycoach shall not be liable for:

(a) any loss, deletion, corruption, reset, modification, suspension, or other adverse effect on any virtual content;

(b) any delay in the commencement or completion of an Order, failure to perform, incomplete performance, cancellation, negligence, misconduct, or other acts or omissions by the Coaches;

(c) any suspension, restriction, warning, penalty, ban, content removal, or other enforcement action imposed any third party in connection with the Coaches’ activities.